FAQ's

SUPPORT

 

📧 : mrs215creations@gmail.com

 

☎ :

(267) 542 1460

 

 

ORDER

 

How secure is my personal information?

Mrs215Creations adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

 

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

What forms of payment do you accept?

 

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express. We also offer 4 easy interest free payments through ,shoppay, Zip pay (quadpay) and Klarna at this time as well so be happy to explore the payment plan options as well.

 

Can I cancel my order?

 

You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. 



SHIPPING

 

What shipping carriers do you use?

 

We choose USPS, UPS, DHL and other shipping carriers.

 

How long does it take to process my order?

Once payment is received your order will go into process right away for ready to ship items they’ll ship next day for all customs 7-10 business days.

 

How long does shipping take?

 

Here at Mrs215Creations we want you to receive your products in a timely manner for all custom made orders it takes about 7-10 business days. Sometimes up to 2 weeks. But rest assured your product will be to you as soon as possible as this is our shipping guarantee.

DELIVERY


How do I track my order?


As soon as you place your order here on Mrs215Creations you’ll receive either a text or email confirming your order, (please check your spam mail as sometimes the emails tend to go in there). Once we ship your item you’ll also get an email or text with the tracking number so you may track your package until you receive it. Any questions please feel free to email, text or call the customer service phone number . 

+1 (267) 542 1460 Mrs215Creations@gmail.com


Are all my items shipped together?


It depends on the products you ordered. Since we operate multiple fulfillment centers so sometimes your items may come with different packages.